Jeanene Smith is a Licensed Professional Counselor Supervisor and a Licensed Marriage and Family Therapist Supervisor.  She comes to the Austin Center for Grief and Loss with over 25 years of experience in communication and relationships.  Previous to beginning her work in the therapy field, Jeanene was a national and international award winning copywriter and Creative Director.  Beginning in her new field, Jeanene has been active in mental health in Texas, lobbying and helping to create and pass the new Behavioral Health Executive Council which houses mental health licenses in Texas and allows for more funding toward mental health. Jeanene is currently a Board Member for  the Texas State Board of Examiners for Marriage and Family Therapists as well as a

Board Member for BHEC.  She has presented at many state and local conferences.  Jeanene is trained in EMDR, Gottman Therapy, EFT, CBT and has trained with Dr. David Burns.  When Jeanene is not here at ACGL she is usually found at her ranch along the Lampasas River playing with her longhorns, donkeys, her two dogs, Peaches and Harli and her husband and daughter.



Rachel Saffer earned her Masters of Social Work from Bridgewater State University in Bridgewater, Massachusetts. Starting as an office volunteer at Austin Grief, Rachel quickly grew to be an integral part of our team.


Rachel has experience in providing counseling to adults, teenagers and children who have experienced significant trauma in both group and individual settings.  Rachel utilizes various interventions in her practice including therapeutic yoga, EMDR, and traditional play therapy. She believes in providing every client with a welcoming and safe environment so that they can work towards healing on their own terms.

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Jill Arechiga is a native Texan and earned her Masters of Social Work degree from the University of Texas at Austin. Before leaving the corporate healthcare industry, she was a hospice social worker for 9 years. 


Jill also has a particular interest in helping people with advanced directives (tackling those difficult end of life decisions). When it comes to self-care, she can be found exploring the waters of Central Texas in her kayak.


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Kelsey Austin is a Licensed Marriage and Family Therapy Associate. She earned her Master’s in Couple, Marriage, and Family Therapy from Texas Tech University (Wreck ‘Em!). Kelsey, a Georgia native, earned her Bachelor’s degree in Psychology from Kennesaw State University. Kelsey has experience providing grief counseling in a hospice setting with a special focus on working with families and children. She’s also facilitated grief support groups for children and families. Kelsey enjoys working with couples as well and has completed Gottman I and II training. 


Kelsey’s experience and education inform her systemic approach. She sees each client as a part of a larger system and intertwines clients’

relationships, faith, culture, and other parts of their identities and communities into their work in the therapy room. In her free time, Kelsey likes to recharge by spending time with her husband and dogs outdoors, reading a good book with a cat snuggled in her lap, or trying a new local spot for dinner.



Laura Babineau earned her Master’s in Special Education from St. Michael’s College in Colchester, VT, her Master’s in Counseling from St. Edwards University in Austin, and has trained in EMDR trauma therapy.  Laura started her career as a Special Education teacher in Vermont and Massachusetts before moving to Austin in 2006.  Laura has an extensive background in facilitating support groups and has been a group facilitator at The Austin Center for Grief & Loss since 2014.  Her own grief experience has given her a strong belief in the strength, wisdom, and resilience of the human spirit, and the personal growth that can result from experiences with grief and trauma.  She considers it an honor to walk beside her clients on their personal grief journey.

Laura enjoys playing music, spending time with her family and hiking around Austin. 



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Julie Biechlin comes to The Austin Center for Grief & Loss after 22 years as a Disability Specialist with the Department of Assistive and Rehabilitative Services-Disability Determination Services. Prior to this she worked with several agencies in the field of social work including The Settlement Home. Her personal experience with spousal  loss and mental illness of a family member has drawn her to this field of work. In addition, she volunteers with the National Alliance for Mental   Illness as a support group facilitator and teacher of the Family to Family Class and has been trained as a support group facilitator for The Austin Center for Grief & Loss. Through this work she is able to guide her students and support group members through  

the journey  of recovery from loss, how to navigate the mental health service system and insights and skills for family members to assist loved ones with mental illness and still maintain the balance with self- care. Her passion lies in sharing what she has learned through her experience with grief, loss and trauma and new beginnings.


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Charles Cale is a Texas native and earned his Master of Arts in Counseling in 2015 from St. Edward's University.  He has extensive experience in social service, including online support communities, and support groups.  In his private practice he uses a Postmodern approach which respects the cultural backgrounds and beliefs of the individual.  He uses Narrative therapy to look for understanding instead of blame, and to see perceived problems as motivating forces. A foundation of Rational Emotive Behavior Therapy (REBT) is used to to help families and individuals sort out emotions from logic in order to make solid life choices.  When not working in a psychological setting, he can be

found hiking with his wife, reading, people watching, or building LEGO creations for his cats to knock over.



Caleb Dansky is a licensed clinical social worker who has been working with children and their families for the last 15 years.  He practices from a differentiated therapeutic stance, and is prepared to engage in multiple therapeutic medians including: play, music, movement, art, horticulture, and imagination.  Caleb is trained in culturally competent interventions aligned with trauma informed practice, polyvagal theory, and attachment theory.  He is able to support children on an individual, family, and parent level through evidence-based practices such as safe and sound protocol, child parent psychotherapy, and circle of security.  Caleb has worked with children experiencing both direct and ambiguous loss.  Through this work, Caleb has built a foundation strong in admiration and

wonder.  He brings a unique energy to the therapeutic space, and believes that therapy consists of both tears and laughter. In his leisure, Caleb can be found exploring mountains with his dogs, cooking large meals with his family, and getting lost in the world of literature.


Supervised by LISA NANYES, MA, LPC-S


Alicia Z. Gostylo (she/her/hers) earned her Master’s in Mental Health Counseling from the Seminary of the Southwest in Austin, Texas. A native Austinite, Alicia enjoys spending time in nature, dancing, reading, and playing games with her family. Alicia is a certified yoga teacher trained in Integrative Yoga Therapy and enjoys incorporating mindfulness, breath work, somatic awareness and movement into her counseling sessions. She is a strong believer that what makes grief and loss so challenging is that “We are wired for attachment in a world of impermanence.” How do we integrate our losses into that reality? There is no getting over it, only going through it. As a counselor, Alicia sees herself as “companioning” individuals and families through the wilderness of grief as well as pointing out guideposts along the way so

you don’t feel as lost. With a dose of courage and hope one can begin to heal in grief and to find continued meaning in life.



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Hannah Koster earned her Masters in Social Work from Western New Mexico University. Hannah worked as a student intern at The Austin Center for Grief & Loss for the spring semester of 2018 and was hired as Client Care Coordinator after graduating. Hannah has experience working with youth of all ages and is passionate about helping children and adolescents work through the difficult periods in their life. Hannah utilizes a strengths-based approach, helping clients identify their abilities and gifts that will give them resiliency to make it through adversity.  In her spare time, you can find Hannah spending time with her family, playing board games, or exploring new restaurants around Austin. Hannah loves to go on long walks or hikes and practice yoga in her down time. 



Lynne Levinson has been a licensed professional counselor since 1992. She came to The Austin Center for Grief & Loss in 2017 after over 20 years at the University of Texas at Austin where she was a career counselor, manager, and administrator. Prior to that, she was in private practice where she specialized in trauma counseling and couples counseling. Lynne is a certified EMDR therapist. While she has been trained in many counseling modalities, she primarily utilizes EMDR and Somatic Experiencing to support adults experiencing trauma, grief and loss. Like many counselors who are drawn to grief counseling, Lynne came to this work through her own personal experiences of loss, including sudden death loss, expected death loss, as well as job loss. She recognizes that many of us seek not only empathy but also guidance as we navigate the grief process, and she honors the

desire for both deep connection and insightful guidance in her counseling. Lynne also volunteers at Hospice Austin where she sings with Threshold Choir for patients in hospice. She has practiced meditation and yoga for all of her adult life and honors death, as well as grief, as part of a greater whole.

Please call our office, 512.472.7878, for the availability of each therapist.



Sederia Moore is a Licensed Clinical Social Worker. She is a California native and completed her Master’s in Social Work in Los Angeles, CA at the University of Southern California.

Sederia has experience working with children, adults and families who have been impacted by complex mental health and emotional challenges, including grief/loss, substance abuse and relational issues.

Sederia believes that treatment should be unique to the individual and utilizes an array of interventions such as child centered play therapy, mindfulness, and acceptance and commitment therapy. She is passionate about supporting diverse populations and respects and affirms all gender identities/expressions, races/nationalities, sexual orientations, and religious/spiritual beliefs.

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Sederia believes in prioritizing her own self care and self compassion to expand her capacity to support others. She enjoys meditation, yoga and creating homemade aromatherapy products.


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Christi Neville earned her Master’s in Counseling Psychology from the University of Denver in 1999, and following her own personal experience with sudden partner loss, has dedicated the last twenty years to the field of bereavement.   Within this specialty, she has enjoyed working both in private practice, and a variety of nonprofit positions, including many years with hospice bereavement programs, teaching graduate-level grief courses, and coordinating grief support groups for all types of loss.  Her therapeutic work incorporates mindfulness, Narrative Therapy, and other approaches that are strength-based, trauma-informed, and solution-focused.  Grounded in a compassionate presence and a belief in the resiliency of the human spirit, Christi fosters

hope, healing, and empowerment in each person’s unique journey through loss. In her spare time, Christi enjoys music, camping, and all kinds of outdoor adventures with her son. 


Supervised by GIANNA VIOLA, LCSW-S

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Suzie Shelby earned her Master of Social Work from Smith College for Social Work in Northampton, Massachusetts. She has a Bachelor of Art in Speech Pathology and Audiology from the University of Denver and a Master of Science in Special Education from the University of Tennessee. She is also a Licensed Massage Therapist. Suzie’s career paths have organically unfolded with her experiences as a Special Education Teacher at the Texas School for the Deaf and as a Licensed Massage Therapist specializing in working with individuals affected by cancer and trauma, paving the way for a third career in social work. Suzie was drawn to the message of hope and healing at The Austin Center for Grief & Loss and started as a Volunteer Support Group 

Facilitator. Her interest in grief and loss counseling grew out of her personal experiences with familial cancer, anticipated loss, sudden death loss, and relationship loss. She has come to appreciate the difficulties and the potential posttraumatic growth of the grief journey, as well as, how unique each person’s grief journey is. Some of the healing modalities she uses to support those experiencing trauma, grief, and loss include Somatic Experiencing, EMDR, Mindfulness, and Mind-Body techniques. Suzie believes in creating a safe and welcoming space for each person to heal in their own way and at their own pace while providing therapeutic companionship along the way. Suzie’s self-care includes spending time in nature, lap swimming, especially under the moon and stars at night, and meditating.

MATT TRIETSCH, Counseling Practicum Student

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Matt Trietsch (he/him/his) is senior graduate student pursuing a Master of Arts in Clinical Mental Health Counseling from Seminary of the Southwest in Austin and will graduate in May 2022. He has a Bachelor of Arts in Speech (Interpersonal) Communication from Texas State University and retired a successful 20-year career in Human Resources in 2019. Most recently Matt was the Director of Human Resources for Disability Rights Texas, a non-profit law firm advocating for people with disabilities. Long fascinated by the mind, Matt is in the midst of his counseling practicum.

Matt thrives when supporting others who are experiencing challenging times. A longtime client of counseling himself, Matt walks the walk

he talks. He knows well the benefits of professional support and the power there is in holding space for another’s healing. Matt approaches from a person-centered orientation where clients, who he believes are the absolute expert of their own life, are provided an opportunity to discover the answers within. Then he strives to support them do the healing work they have come to do, aiding them with other therapeutic modalities. Matt is drawn to narrative therapy, cognitive behavioral therapy, and mindfulness.

Matt is especially interested in grief, loss, crisis, trauma, substance use, matters of career and lifestyle development, healthcare, and the end-of-life journey. Matt identifies as a cis-gender male who is gay and welcomes the opportunity to serve all people, in or out of the LGBTQIA+ community. Outside of the counseling space, Matt enjoys travel, nature, camping, photography, mindfulness, working with rescue animals, and binge-watching movies and TV series.


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Nadia Velasquez is a Licensed Clinical Social Worker. Nadia has over 3 years experience working as a Hospice Austin Social Worker, providing anticipatory grief and loss support to patients and families as they cope with a terminal prognosis. More recently, Nadia provides mental health counseling to home-bound adults. Nadia has extensive experience working with older adults in areas of mental health, aging, adjustment, chronic illness, disability, trauma, grief, and loss. Nadia earned a Master of Science in Social Work from The Steve Hicks School of Social Work. Nadia enjoys spending time outdoors, working on the yard, and traveling near and far. 



Heather Vikstedt earned her Master’s in Professional Counseling from Texas State University in 2019. Her journey towards a career in counseling began as a group facilitator working with people in recovery from trauma, addiction, and co-dependency. Through this experience she discovered a passion for walking along side people as they heal from some of the most difficult experiences of their lives.


Heather believes that we all have unique life experiences that shape how we view ourselves, others, and the world around us. Our life experiences may have left us with a great deal of pain and distress, feeling stuck, lost and confused, or like life is unmanageable. As a counselor, Heather strives to build relationships where clients feel connected, acknowledged for who they are, and fully accepted in a safe and compassionate environment. In working alongside her clients, Heather utilizes a number of interventions to facilitate the discovery of their own strengths, resilience, and power as they heal. Heather has experience working with clients of all ages who are dealing with grief and loss, traumatic experiences, anxiety, depression, substance use, self-esteem, relationship difficulties, and family conflict. Outside of work, Heather enjoys spending time hiking, biking, and playing games with family and friends.


Donna Xu is a Licensed Marriage and Family Therapist Associate. Donna earned a Masters of Science in Psychology from Our Lady of the Lake University in Houston. Donna has 4 years experience working with clients who have been through trauma, depression, anxiety, PTSD, domestic and sexual abuse, addiction, and loss. Working with couples, both marital and premarital is one of Donna’s passions. She admires how each couple is unique and how they work through their issues as a unit. Currently, Donna provides mental health counseling to working professionals, couples, and students who wish to have online therapy. Donna enjoys singing opera arias, learning Japanese, practicing the piano when she has time, spending time with her husband (since she is quite the moviephile), and cuddling with her fur babies: Yuna, the adorable chihuahua, and Luna, the elegant kitty.