The Austin Center for Grief & Loss is actively seeking a Bilingual Intake Care Coordinator. Only serious, qualified candidates should apply.  Email is the preferred method of communication and submission.  Please do not contact the organization or members of the staff or board directly.  We will only contact applicants whose experience matches our criteria.  Please send a cover letter and resume to:  hr@austingrief.org.  See below for details.

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Bilingual Intake Care Coordinator 

Reports To: Clinical Director 

Job Classification: Professional, Full-Time, Bilingual Preferred (ESP/ENG)

Location: 2413 Greenlawn Pkwy, Austin Texas 78757, In-person position.

 

Our Mission
To assist adults and children as they move from loss to life through support, therapy, education, training and consultation throughout the greater Austin area.

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How This Role Relates to Our Mission 
The Bilingual Service Coordinator serves as the initial point of contact at The Austin Center for Grief & Loss (ACGL) for any inquiries about services offered by the Center.  This requires coordinating schedules using an Electronic Health Records System for all therapists and interns, understanding therapist specialties and areas of expertise, the insurance carriers with whom they are credentialed, and their available appointment times.  This person conducts phone intake assessments and provides referral resources to ensure that individual supportive needs are met. This is inclusive of individuals who may be seeking supportive services, helping professionals in the community, donors or other community members at large. 

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Responsibilities

• Responds to individuals who have indicated a need for ACGL services and conducts an initial assessment by telephone 

• Assesses client needs and acuity, and makes appropriate referrals to internal and/or external resources 

• Refers clients to ACGL clinical staff for therapeutic intake appointments 

• Consults and collaborates with members of the ACGL clinical staff 

• Tracks clinician caseloads and availability for accurate scheduling 

• Provides an empathic and compassionate environment in order to create a safe space for those on their grief journey 

• Maintains high level of working knowledge of community resources which includes working with external organizations through regular communication, education and collaboration 

• Assists with training team members on intake procedure 

• Processes internal Care Assistance requests 

• Completes documentation of client interactions in a timely manner 

• Communicates with clients insurance copays and annual reverifications 

• Contributes to the development and implementation of quality improvement and outcome measures 

• Compiles client services reports for admin staff 

• Attends and actively participates in meetings as appropriate 

• Performs other duties as assigned 
   

Qualifications

• Fluency in written and oral Spanish communications 

• Associates', BA or BS Degree  

• Case management experience preferred 

• Maintain person-centered and strengths-based perspective 

• Strong working knowledge of issues of confidentiality related to working in a mental health services setting 

• High-level of professionalism, flexibility, and ability to work well under pressure 

• Ability to represent ACGL in a professional manner through community outreach and attendance at community meetings as assigned 

• Ability to work with a high degree of accuracy and attention to detail 

• Ability to effectively organize and prioritize tasks in a variable environment  

• Strong working knowledge of community resources 

• Experience working in a clinical environment preferred 

• Ability to effectively communicate with a diverse team, including supervisor and clinical staff 

• Computer knowledge and skills including proficiency in Microsoft Office programs 

• PC proficiency and skills in MS Office and database software 

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Hours

Weekly hours, 40 hours. Agency hours are 8:00 am to 5:00 pm Monday-Friday.

 

Compensation & Benefits

• W-2 employment with salary compensation of $35-$40K

• Collaborative and supportive team environment 

• Comfortable office space  

• Paid Time Off program

• Employer Contribution to Simple IRA

• Health Insurance   

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ADA Specifications

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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The Austin Center for Grief & Loss is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, religion, sex (including sexual orientation, gender identity and pregnancy), national origin, age, disability or genetic information.  In its commitment to diversity, equality and inclusion, The Austin Center for Grief & Loss encourages all qualified applicants to apply.

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