ACGL HOW TO FILE A COMPLAINT
The Austin Center for Grief & Loss
How to File a Complaint
Complaints must be submitted to the Behavioral Health Executive Council on an approved complaint form, which may be downloaded from the Forms and Publications webpage (https://www.bhec.texas.gov/forms-and-publications/index.html). Alternatively, you may call or write and request the complaint form be mailed to you.
It is important to realize that by signing the complaint form, you are waiving confidentiality as it is necessary for the Enforcement Division to review your complaint.
NOTE: The Council may accept, but is not obligated to investigate, a complaint that lacks sufficient information to identify the source or the name of the person who filed the complaint.
Generally speaking, complaints must be filed within five years of the date of the termination of services to be considered timely. However, complaints alleging sexual misconduct may be filed within seven years after the date of termination of services or within five years of the patient/client turning 18, whichever is later.
If you want more information about filing a complaint or have questions or concerns, please contact us.